Contact Us
Need help or have questions about our products and services?
At Dovionne, we are always ready to assist you.
Fill out the form below or use our direct contact channels.
Our support team will get back to you as soon as possible, usually within 24 hours.
Please note: depending on demand or time of day, our response may take a little longer.
We appreciate your understanding!
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (Paris time)
Saturday, Sunday, and Holidays: Closed
Contact Channels:
Email: contact@dovionne.com
Attention: Don’t hesitate to check your spam folder for our messages.
Sincerely, The Dovionne Team!
Frequently Asked Questions:
Once your order has been shipped, you will receive an email with the tracking code and a link to follow the delivery.
Delivery times vary depending on the destination and shipping method chosen.
On average, our products are delivered within 5 to 10 business days.
Yes, Dovionne offers a 30-day period for exchanges and returns from the date of receipt, provided the item is in perfect condition and in its original packaging.
Yes, Dovionne operates as a multi-brand store, connecting manufacturers and consumers. We work through strategic partnerships and exclusively with high-quality products and suppliers, aiming to provide an excellent customer experience.