Last updated: July 29, 2025

At Dovionne, we are committed to delivering your favorite luxury accessories safely and efficiently across Europe.

This policy outlines our shipping methods, delivery times, costs, and procedures to ensure you receive your products in the best possible way.

1. Coverage Area

Dovionne ships exclusively to countries within the European Union and associated countries in the European Economic Area. Our delivery services are available to the following countries:

European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

European Economic Area: Iceland, Liechtenstein, and Norway.

Other: Switzerland (subject to additional customs duties).

2. Shipping Methods

2.1 Standard Shipping (5–7 business days)

Our standard shipping method uses trusted carriers such as DPD, GLS, and Correos Express. This service includes:

- Full order tracking

- Insurance against loss or damage

- Delivery to the address provided

- Multiple delivery attempts if the recipient is unavailable

3. Order Processing

3.1 Processing Time

All orders are processed at our distribution center in Vitry-sur-Seine, France. Processing times vary by payment method:

- Credit/debit card: 1–2 business days

- PayPal: 1–2 business days

- Bank transfer: 2–3 business days (after payment confirmation)

3.2 Cut-off Time

Orders placed before 2:00 PM (Paris time) on business days are processed the same day. Orders placed after this time, or on weekends and holidays, are processed on the next business day.

3.3 Shipping Confirmation

Once your order is dispatched, you will receive a confirmation email with:

- Tracking number

- Delivery tracking link

- Estimated delivery date

- Carrier details

4. Order Tracking

All shipments include full tracking. You can track your order through:

- Confirmation email: click on the provided link

- Dovionne website: visit “Track Order” and enter your tracking number

- Carrier website: use your tracking code directly

- Mobile app: download the carrier’s app for real-time updates

5. Delivery

5.1 Delivery Address

It is essential to provide a complete and correct address. Please ensure you include:

- Recipient’s full name

- Complete address with house/building number

- Accurate postal code

- City and country

- Contact phone number

Dovionne is not responsible for delays or returns caused by incomplete or incorrect address details.

5.2 Delivery Attempts

If the recipient is unavailable at the time of delivery:

- First attempt: the carrier will leave a delivery notice

- Second attempt: another attempt will be made on the next business day

- Third attempt: final attempt or redirection to a pick-up point

After three failed attempts, the package will be returned to our distribution center. We will then contact you to reschedule delivery or process a refund.

5.3 Pick-up Points

For added convenience, we offer delivery to partner pick-up points in many European cities. This option is available at checkout and allows:

- Flexible collection hours

- Increased security for receipt

- Avoiding missed deliveries

6. Shipping Costs

Depending on the region, shipping may be free or subject to additional costs. Charges are calculated at checkout according to distance and logistical conditions.

7. Special Products

7.1 Fragile Items

Delicate accessories such as jewelry, watches, or glass items are shipped with:

- Extra protective packaging

- Reinforced boxes

- Automatic premium insurance

- Careful handling

7.2 High-Value Products

For items over €200:

- Signature required upon delivery

- Full insurance included

- Premium tracking

- Delivery to recipient only

8. Delivery Issues

8.1 Damaged Products

If you receive a damaged product:

- Refuse delivery if the damage is visible on the packaging

- If accepted, photograph the damage immediately

- Contact us within 48 hours at contact@dovionne.com

- Send photos of the product and packaging

- We will process a replacement or refund within 5 business days

8.2 Lost Products

In case of loss during transit:

- Wait until the maximum delivery timeframe has passed

- Contact us at contact@dovionne.com

- We will initiate an investigation with the carrier

- A replacement product will be sent or a refund issued

8.3 Incorrect Address

If you provided an incorrect address:

- Additional fees may apply for redirection

- Returned items may incur reshipping costs

- Contact us immediately to correct details

9. Customs and Duties

9.1 European Union

No additional customs duties apply for deliveries within the EU. VAT is already included in product prices.

9.2 Non-EU Countries (Switzerland, Norway, Iceland)

Additional charges may apply, including:

- Local customs duties

- VAT of the destination country

- Carrier handling fees

These charges are the customer’s responsibility and must be paid directly to the carrier or customs authorities.

10. Sustainability

Dovionne is committed to sustainable practices:

- Recyclable and biodegradable packaging

- Partnerships with carriers using electric vehicles

- Carbon offset for all shipments

- Packaging return program

11. Contact Us

For inquiries, suggestions, or support, please reach out to us:

📧 Email: contact@dovionne.com

🕘 Customer service hours: Monday to Friday, 9 AM – 6 PM (Paris time)

🌐 Website: https://dovionne.com

Logistics partner and main distribution point: 65 Rue Edith Cavell, 94400 Vitry-sur-Seine, France

This policy may be updated periodically. We recommend checking regularly to stay informed of any changes.