Last updated: July 29, 2025

Welcome to Dovionne. Your privacy and the security of your data are of utmost importance to us. This Privacy & Security Policy explains how we collect, use, protect, and share your personal information when you use our website https://dovionne.com and our services. We operate in full compliance with the General Data Protection Regulation (GDPR) of the European Union.

1. Information We Collect

We collect information to provide and improve our services, personalize your experience, and ensure secure transactions.

1.1 Information You Provide

- Registration Data: Name, email, password, billing and shipping address, phone number.

- Payment Data: Credit/debit card details, PayPal information, or other payment credentials. These are processed by secure payment partners and are not stored on our servers.

- Communications: Emails, chat messages, or other communications you send to us.

1.2 Information Collected Automatically

- Browsing Data: IP address, browser type, operating system, pages visited, time spent on the site, links clicked.

- Cookies & Similar Technologies: Used to enhance your experience, remember preferences, and for marketing purposes. For more details, see our Cookie Policy.

2. How We Use Your Information

Your information is used for the following purposes:

- Order Processing: To process purchases, send confirmations and invoices, and deliver products.

- Customer Support: To respond to inquiries, resolve issues, and provide assistance.

- Personalization: To tailor your shopping experience by recommending products and offers.

- Marketing: To send newsletters, promotions, and other marketing communications (with your consent).

- Service Improvement: To analyze site usage, identify trends, and enhance our services.

- Security: To prevent fraud, protect our rights, and comply with legal obligations.

3. Information Sharing

We do not sell, rent, or trade your personal data for marketing purposes. We may share your information with:

- Service Providers: Payment processors, shipping companies, hosting providers, and marketing platforms. All partners are required to protect your data and use it solely for the contracted purposes.

- Legal Authorities: When required by law, to comply with subpoenas, legal proceedings, or government requests.

4. Your Privacy Rights (GDPR)

Under the GDPR, you have the following rights:

- Right of Access: Request a copy of your personal data.

- Right to Rectification: Request correction of inaccurate or incomplete data.

- Right to Erasure (“Right to be Forgotten”): Request deletion of your data, subject to certain exceptions.

- Right to Restrict Processing: Request limited use of your data in specific situations.

- Right to Data Portability: Request transfer of your data to another organization.

- Right to Object: Object to processing for direct marketing purposes.

To exercise these rights, please contact us at contact@dovionne.com.

5. Data Security

We implement technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. These include:

- SSL Encryption: All information transmitted between your browser and our site is encrypted.

- Secure Servers: Protected by firewalls and advanced security protocols.

- Restricted Access: Personal data is accessible only to employees and service providers who need it to perform their duties.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations. After this period, data will be deleted or anonymized.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to collect browsing activity data. You may manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.

8. International Data Transfers

Your information is processed and stored within the European Economic Area (EEA). If data needs to be transferred outside the EEA, we ensure compliance with GDPR requirements through Standard Contractual Clauses or other appropriate safeguards.

9. Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from minors. If you believe we have collected such data, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy & Security Policy from time to time. Significant changes will be communicated by publishing the updated version on our website and updating the “Last Updated” date.

11. Contact Us

For inquiries, suggestions, or support, please reach out to us:

📧 Email: contact@dovionne.com

🕘 Customer service hours: Monday to Friday, 9 AM – 6 PM (Paris time)

🌐 Website: https://dovionne.com